Return and exchange policy 1) The goods to be exchanged or returned must be in good condition, displayable with their packaging and tags, and are accompanied by the original purchase receipt. 2) That the goods to be exchanged or returned do not conform to the standard specifications, or have a defect or defect that is not apparent at the time of purchase. 3) Shoes and accessories must be returned with original branded boxes. 4) When trying on shoes, please be careful not to leave traces on the shoes or damage the box. 5) Cosmetics and perfumes must be returned unopened and used, and without prejudice to any packaging. 6) Tights and underwear are not subject to return or exchange. 7) You can exchange any product by choosing another size, taking care of the previous controls. 8) Oud oil, incense and its derivatives are not returned or exchanged.